Last Updated: 13/05/2020
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Returns Policy for Simutec Ltd.

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This is the Returns Policy for Simutec Ltd, accessible from www.simutec.co.uk

This Returns Policy governs the manner in which Simutec Technologies distributes and returns products she they need be.

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Simutec Technologies act as a reseller for a wide number of companies and products, in some instances Simutec will be liaising with the manufacturer for returns of your product. If you are unsure of the returns procedure for your product, please contact us.

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

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To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

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Several types of goods are exempt from being returned. Goods such as hazardous materials, flammable liquids or gases.

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Additional non-returnable items:

• Gift cards

• Downloadable software products

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To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

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There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• Any item that is returned more than 30 days after delivery

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Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. In some cases where the manufacturer is not located in the UK this may take an extended duration.

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If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

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If you’ve done all of this and you still have not received your refund yet, please contact us at info@simutec.co.uk.

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Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

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Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@simutec.co.uk and send your item to: MK2 Business Centre, Bletchley, Milton Keynes, MK2 3HU, United Kingdom. We will look to replace your item as quickly as possible.

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Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

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If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

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Shipping

To return your product, you should mail your product to: Simutec Ltd, 24 Laing Close, Rugby, CV21 1FL, United Kingdom.

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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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Contacting us

If you have any questions about this Returns Policy, the practices of this site, or your dealings with this site, please contact us here or alternatively you can write to us at:

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Simutec Ltd,
24 Laing Close,

Rugby,

CV21 1FL
UNITED KINGDOM